Complaints Procedure

CBC will always attempt to resolve any complaint at local level with the surveyor or manager concerned. Should this not be possible:

  1. The complainant can contact the Commercial Manager, Alison Trimmer, by e-mailing: [email protected], telephone 07494 745642 or explain the complaint in writing to Alison Trimmer, Compliance Building Control, Ashdown House, Crowborough Road, Duddleswell, East Sussex, TN22 3JA.
  2. Alison will collate the facts and circumstances associated with the complaint and provide an initial response to the complainant within 5 working days of the complaint being referred under this procedure.
  3. If the complainant is not satisfied with the outcome following investigation and response by CBC they will be provided with a copy of Section 3 of the “Code of Conduct for Approved Inspectors and Disciplinary Procedures” as issued by the Construction Industry Council Approved Inspector Register, (CICAIR).
  4. The complainant has the opportunity to pursue the complaint by referring the matter to CICAIR at 26 Store Street, London, WC1E 7BT.
  5. The decision of the CICAIR shall be final and binding on the parties involved.